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Find answers to common questions or get in touch with our support team.
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Full Help Centre with AI Assistant
We're building a comprehensive help portal with detailed guides, video tutorials, and an AI-powered chatbot to assist you 24/7.
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Detailed Guides
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Video Tutorials
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AI Chatbot
Browse by Topic
Select a category to find specialized help
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Getting Started
Learn how to create an account and make your first transfer
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payments
Sending Money
How to send money internationally with PAIVA
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Verification
Complete your identity verification process
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Payment Methods
Add and manage your payment methods
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security
Security
Keep your account safe and secure
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monitoring
Fees & Rates
Understand our pricing and exchange rates
Coming SoonFrequently Asked Questions
How long does a transfer take?
Most transfers are completed within minutes. However, some transfers may take up to 24-48 hours depending on the destination country and payment method.
What documents do I need for verification?
You'll need a valid government-issued photo ID (passport, driver's license, or provincial ID) and proof of address for full verification.
Are there any transfer limits?
Yes, transfer limits depend on your verification level. Basic verified accounts can send up to $3,000 CAD per transaction. Fully verified accounts have higher limits.
How do I track my transfer?
You can track your transfer in real-time through the app or website. Go to your transaction history and click on the transfer to see its current status.
What if my transfer fails?
If a transfer fails, the funds will be automatically refunded to your original payment method within 3-5 business days. Contact support if you need assistance.